Parlez vous francais?

Avez-vous de l'expérience dans la fourniture de soutien technologique?

Do you speak fluent French and have a background in Technology Support, IT Helpdesk, then this role might be for you, if you live close to Guildford, Surrey? Del Boy's 'Bonnet de douche' isn't going to quite cut it!

What will you be doing?

• Providing support to international clients from French speaking countries on a bespoke software package
• Dealing with queries from clients using the program (typically: maintenance and set up of software, how it interfaces with other programs that the client might be using, back-ups)
• Creating bespoke reports using SQL query language and Report Builder
• Writing and maintaining bespoke XML jobs
• Providing demonstrations on key product features to potential clients
• Attending tradeshows and conferences

Plus you'll occasionally get to travel to French speaking countries to provide on-site support!

What do you need?

• Obviously better French than Derek Trotter!
• Good English skills, to enable you to translate what the French speaking customer is saying and describe the issues to English speaking Developers.
• Experience of supporting software applications or helpdesk / desktop experience, must have some technology knowledge
• Ideally previously knowledge in SQL, XML and / or Report Builder is advantageous although training will be provided in this and the systems.
• Strong Customer service skills and ability to resolve queries
• Team player

What's on offer?

• Starting salary of up to £26,500
• Opportunity to progress your skills and experience
• 24 days holiday + bank holidays
• Private Healthcare
• Pension Scheme
• Parking
• Friendly, casual dress environment, where everyone is recognised for their efforts
• Team social events