Customer Services Manager - Excellent Progession Opportunities!

Permanent, Full Time

Littlehampton, West Sussex

Salary circa £22,000-28,000 per annum + bonus scheme

Flourishing, entrepreneurial business based in Littlehampton is currently seeking a confident and motivated individual to take on the newly created role of Customer Services Manager. This individual will supervise 2 staff and oversee all the organisation's daily customer service requirements. The role would suit someone who is motivated by success in customer service, appreciates the value of it to a business, and who has an analytical mind.

This individual will be given the opportunity to enter a thriving and rapidly growing business with far reaching aspirations for development in the forthcoming years. They will be rewarded with opportunities for promotion and a monthly bonus scheme.

Key responsibilities:

• Management of customer service, issue escalation and resolution.
• Management of customer feedback and online perception.
• Management of stock levels and rotation to suit demand.
• Keeping customer services employees motivated and organising appropriate training. Overseeing daily order work flow for team. Team development, appraisals and recruitm
• Development of staff KPI controls for response time and response satisfaction.
• Using reporting systems to analyse the customer service that department is providing.
• Working alongside Operations to identify customer service issues with the overall goal of reducing customer contact as far as possib
• Overseeing any in-bound sales enquiries from customers.

The position will suit an experienced customer services professional with a hard working attitude who has helped supervise staff in the past. This is an excellent opportunity offering an exciting role with stability in an extremely friendly and engaging working environment.