We are recruiting for a forward thinking organisation that have considerable expertise in the health and wellness sector.

We are looking for a bright, enthusiastic, and hardworking individual to join the Contact Centre Management Team, managing a small team of agents, ensuring that the team are meeting individual and team targets. You will hold daily/weekly briefings, ensure the team maintain the highest level of client and customer satisfaction, be responsible for 121's, appraisals and be accountable for controlling absence, attrition and adherence within the teams.

This role has huge scope for development and growth and we are looking for someone who is passionate about delivering results and helping individuals to reach their potential. For the right person, the role offers a challenging and dynamic environment within which to demonstrate their potential.

You will need proven experience at a supervisory level ideally in a call centre environment with excellent communication, coaching and feedback skills.

REF: 1702-32