Location - Crawley Area

Crawley Borough Council are recruiting for a full time permanent Benefits Case Officer, and a full time Benefits Case Officer on a 2 year Fixed Term contract. Do you relish the opportunity to make a positive difference to people’s lives whilst developing yourself both professionally and personally? If so, this opportunity could be for you. As a Benefits Case Officer, you will do more than just making decisions about people’s requests for benefit support. Every day, you will: - Draw on your ability to understand, empathise and communicate with people from a diverse range of backgrounds and walks of life. - Build positive relationships with our customers, understanding their needs, exploring ways in which you can help them and adapting your style to the demands of the situation. - Plan and prioritise your workload, making the best use of your time to effectively manage your cases from beginning to end. - Be a valued member of our team, working collaboratively with your colleagues, sharing your knowledge and experience and supporting each other when possible. - Proactively contribute to, and try out, new ways of working to meet our customer’s needs. - Fulfil your drive and enthusiasm for learning, grasping every opportunity to learn and develop in the role. Whilst having previous experience of assessing requests for Benefits will stand in you in good stead, it’s your personal qualities that are the key to success in this role. If you can demonstrate you have these qualities in abundance, we would welcome an application from you. In return, we offer the opportunity to work in a new and enthusiastic team together with excellent employee benefits, including: a defined benefit pension scheme, generous paid holidays, flexible working, discounted membership at local gyms and an employee discount scheme. For full details and to apply on-line. Closing date: 10 October 2016 Proposed interview date: 18 October 2016 For the permanent role, please quote reference: RC188L For the 2 year fixed term contract role, please quote reference: RC188M CVs are not accepted, unless provided with a completed application form.