Customer Service Coordinator
Gatwick
Permanent


To be responsible for an essential service to patients, relatives and healthcare professionals. To be the first point of contact for receiving and dealing with a variety of calls ranging from enquiries from the public, patient/carer requests, notifications of death, prescription requests, servicing of equipment and faults/breakdowns.

PRIMARY DUTIES & AREAS OF RESPONSIBILITY

i) To deal with all enquiries from patients/carers in an empathetic and effective manner within company agreed timescales
ii) To take replenishment orders from patients and attempt to solve any equipment related issues over the telephone
iii) To ensure that all enquiries are completed according to departmental procedures and within set quality standards
iv) To liaise closely with other departments by e-mail and telephone, giving accurate information at all times
v) To work to organisational and departmental targets as specified
vi) To work with the Senior Customer Service Coordinator on process improvements and projects
vii) To provide support to other areas of the Customer Service department when required
5. COMMUNICATION & WORKING RELATIONSHIPS


(1x Sunday -Thursday 15:00-23:00. 1x Tuesday – Saturday 15:00-23:00)

Please contact Zoe Payne on[please apply by clicking on the blue button on this web page] or email [please apply by clicking on the blue button on this web page]