GRADE 6 - £22,937 to £24,472 per annum (pro rata)
Starting salary based on experience
33.5 hours per week
Based at Arun Civic Centre, Littlehampton

CLOSING DATE: MONDAY, 22 FEBRUARY 2016

DATE OF INTERVIEW: MONDAY, 7 MARCH 2016

We are looking for an enthusiastic person to join our department as a Systems Administrator.

The main duties will be to oversee the day to day systems operation of the Planning and Building Control system and to provide a ‘face to face help desk’ type service for users of the system within the department. You will be the initial point of contact for all system faults and you will need to have the ability to identify user errors from systems faults, ideally resolving the issue for yourself, but where this is not possible, liaising with IT or the software supplier to ensure a prompt remedy. You must have excellent people and communication skills as you will be liaising with end users on a daily basis often under stressed circumstances. You will often need to act as a translator explaining technical issues in simple end user language and vice versa. Your skills in handling people are just as important as having the necessary IT skills and experience.

The majority of the role is problem solving so you must have the analytical skills to be able to establish exactly what the fault is, identifying common trends and patterns in order to resolve the problem. Experience of maintaining a data base system and writing system generated reports and automatic document production is also essential

Knowledge of Planning and Building Control would be an advantage as you will be required to translate legislation into processes and documents.

The ability to prioritise work, remain focused and still remain calm, helpful and approachable in a busy environment is essential.