Assistant Claims Team Manager, Sussex. Up to £35,000 plus excellent benefits.
Operational management of Claims Team Leaders including acting as an operational referral point for the Claims Handling staff.
Maintaining departmental compliance, ensuring agreed SLA's/KPI's and other objectives are adhered to.
Deputise in various activities for the Claims Manager in their absence.
Actively participate in the Senior Claims Management Team, by presenting ideas/solutions where issues/challenges have been identified.
Proactively manage changes required to reflect the changing claims environment and Group claims strategy.
Maintain strong overview of claims control processes, continually identifying any areas where the Group is exposed and implementing improvements.
Measure and drive improved leakage and recovery performance and ensure there is a robust strategy in place.
Rectify any issues identified and drive a high performance culture to support claims objectives, strategy and philosophy.
Continuously identify and refine the Management Information requirements of the Claims Management team - prepare regular and ad-hoc reports on operational performance.
Produce and deliver Action Plans associated to any areas where improvement/development is required.
Make financial and handling decisions to benefit the company with minimal referral.
Provide 121 coaching, feedback and maintain performance development plans.
Undertake other reasonable responsibilities and projects as instructed.

Key Skills and Knowledge:
A demonstrable successful background in managing team leaders towards leading, motivating and developing high quality team performance.
Excellent communication and organisational skills.
Demonstrates excellent leadership skills.
Strong customer service and dispute resolution skills.
Experience and ability to mentor, coach, train and develop individuals/teams.
Demonstrates a full understanding and ability to implement delivery of department KPI's and SLA's.
Detailed understanding of AD and Recovery claim handling.

For further details on this and many other great opportunities within the claims arena, please contact Andrew Stark on[please apply by clicking on the blue button on this web page].