Complaints Handler, Sussex. £TBC plus excellent benefits.
Individual is sought to handle complaints that arise from travel claims and medical assistance customers. You will manage a wide range of complaints relating form lost baggage, flight cancellation to medical evacuation or repatriation.

Responsibilities:
To deliver superior customer service and communicate effectively with customers and to handle complaints on cases where.
Advise customers on the complaints procedures.
Undertake independent reviews of complaints and service failures.
Acknowledge complaints promptly, to investigate cases thoroughly and fairly, and to respond within set time limits.
Ensure complaints information and outcomes are accurately recorded.
Deliver clear and accurate written and verbal communications to customers, internal and external stakeholders.
To apply;
You must be a Native French speaker or bilingual both verbal and written, as well as Fluent English.
Experienced in handling customer complaints preferably from within an insurance operation.
Previous claims experience a distinct advantage.
Computer literate with knowledge of Microsoft Office.
Strong communication skills, ability to influence, reconcile and negotiate.
Possess strong organisation and time management skills ensuring close attention to detail.
Awareness of the insurance market and, preferably, insurance regulation and legislation.
Self motivated with a proactive/'can-do' attitude, effective problem solving and solutions focused.

Hours of work will be 9am – 5:30pm, Monday-Friday.

For further details on this and many other great opportunities in the insurance market, please contact Andrew Stark on[please apply by clicking on the blue button on this web page].